FAQs

Yes! And it’s fast (assuming our providers are working well). WiFi is available throughout Hacienda Valentino, including the rooms, restaurant, and common areas. We know how important a good connection is these days—whether you’re working remotely, streaming a movie, or just trying to figure out where you’re having dinner.

The nearest airport is in Tuxtla Gutierrez, the Capital of Chiapas.
Within Mexico, there are a number of daily direct flights from most major Mexican cities. If coming from outside Mexico, there are a number of connecting options, with Mexico City or Cancun being two of the better options. From there, it’s about a 45 minute to hour ride (depending on traffic) from the airport up the mountain (on a nice, modern toll road) to San Cristobal.

The airport booths (just before you exit) offer private taxis for up to three people, door-to-door.  Prices are subject to change, but have always been fair.  It’s your best option for a private transfer.  However, many of these drivers may not be familiar with San Cristobal, so you should have us on Google Maps to show the driver once you enter San Cris. There are also “colectivos” (shared buses) that run from the airport to a main location in San Cristobal if you’re looking for something more economical.

San Cristóbal sits at about 2,200 meters (7,200 feet), so our weather is quite different from much of Mexico. Days are generally comfortable, while mornings, evenings, and nights can be surprisingly cool.

The best advice is layers! Bring a light jacket or sweater, comfortable walking shoes, and something waterproof during the rainy season. And yes, pack something warm even if you’re coming from somewhere hot. You’ll thank us later.

Yes! El Colibrí is our small restaurant and bar right here at Hacienda Valentino. We serve breakfast, lunch, dinner, drinks, and wine in a relaxed setting.

It’s also a handy option for those evenings when you’ve spent the day exploring San Cristóbal and the thought of putting your shoes back on to go somewhere else seems like entirely too much work.

Really good—and surprisingly diverse.

San Cristóbal has become one of Mexico’s best little food towns, with everything from traditional Chiapanecan and Mexican cooking to Italian, French, Middle Eastern, vegetarian, vegan, and plenty of excellent cafés and bakeries.

There are lots of great places within walking distance of the hotel, and we’re always happy to share a few of our favorites. Just ask!

Ah, yes. The fireworks.

San Cristóbal has a long tradition of celebrating religious festivals, neighborhood fiestas, and other occasions with fireworks. Sometimes they’re organized displays, and sometimes they’re… considerably less organized.

You may hear fireworks during the day, in the evening, or occasionally at a time when you’re wondering who thought that was a good idea.

It’s part of San Cristóbal. You’ll get used to it. Eventually.

Yes, there are vendors in some of the busier areas of San Cristóbal, particularly around the markets, plazas, and popular tourist streets. They sell everything from textiles and crafts to food and souvenirs.

But don’t worry—Hacienda Valentino is a vendor-free zone. We’re on a quieter street, away from the busiest pedestrian areas, so you can enjoy the city and then come back to a little peace and quiet.

The rainy season is generally May through October, with the heaviest rainfall usually during the summer months.

The good news is that rain doesn’t necessarily mean a day of sitting in your room. In San Cristóbal, it often comes as a strong afternoon or evening shower rather than an all-day event. Keep a small umbrella or rain jacket handy and carry on!

And there’s something pretty nice about sitting by the fireplace or enjoying a drink while it rains outside.

Yes! We’re close enough to walk easily to the Historic Center, the Andadores, restaurants, shops, markets, and many of San Cristóbal’s main attractions.

At the same time, we’re on a quieter street, so you get the best of both worlds: close to everything, but not in the middle of everything.

We offer both room-only and breakfast-included rates, so you can choose whichever works best for your trip.

Breakfast is served Tuesday through Sunday at El Colibrí. On Mondays, the restaurant is closed, so breakfast is not available that day.

Yes! And we’re pretty happy about that.

San Cristóbal can get surprisingly chilly, especially at night, so every room has individually controlled heating and air conditioning. You can set the temperature to whatever feels comfortable to you.

Yes! Well-behaved pets are welcome at Hacienda Valentino (an additional cleaning fee may be applicable). Just let us know ahead of time that your four-legged travel companion is coming along.

Absolutely. Fast WiFi, comfortable rooms, quiet spaces, coffee, and a great little restaurant downstairs make it pretty easy to mix some work with some exploring.

We have plenty of guests who come to San Cristóbal for a few days and end up wishing they’d booked a few more.

Check-in is from 3:00 PM and check-out is by 12:00 noon.

We do our best to accommodate early check-ins and late check-outs, but it is based on availability.

Our reception is available 24 hours, so arriving late isn’t a problem. Just let us know your approximate arrival time so we know when to expect you.

Yes! Every room has a coffee maker and kettle, so you can start the morning with a coffee or tea without having to leave your room.

We consider this an important hotel amenity. Some people consider it a basic human right.

Definitely. San Cristóbal is a wonderful walking city, and many of the places you’ll want to visit are within easy walking distance of Hacienda Valentino.

Bring comfortable shoes, leave the car behind, and explore. That’s really the best way to experience the city.

Yep! San Cristóbal sits at about 2,200 meters (7,200 feet) above sea level, which is one of the reasons our weather is so pleasantly cool compared with much of Mexico.

If you’re coming from sea level, you may notice the altitude for the first day or two—you might get a little winded walking uphill or climbing stairs. Take it easy when you first arrive, drink plenty of water, and give yourself a little time to adjust.

The good news? You don’t need to be a mountain climber to enjoy San Cristóbal. Just remember that the altitude is real, but so are the beautiful views!